While many companies in the electrical sector have, in recent months, reduced their technical support operations – often dramatically – as a means of cutting costs, Megger has resolutely maintained its support team at full strength. Users and potential users of Megger instruments are, therefore, guaranteed to receive a prompt, accurate and helpful response to their queries.
The Megger technical support team, which is based at the company’s UK headquarters in Dover, has eight full-time members, all of whom not only have in-depth knowledge of the company’s products, but also wide ranging practical expertise in electrical testing. The team provides an immediate response to queries submitted by phone or email during normal weekday office hours, while out of hours queries are dealt with promptly on the next working day.
“We recognise that most instrument users have deadlines to meet and many of them rely on their instruments to earn a living,” said Megger’s Julian Grant. “What they can’t afford to hear, therefore, when they phone for help, is that the technical expert is on holiday or away on business, so would they mind waiting for a few days. Believe it or not, we’ve been told several times recently that this is exactly the message being given out by some of the other companies in our sector.”
“At Megger, we believe and always have believed that supplying great instruments is only part of the story – they need to be backed by great technical support that’s readily available as and when it’s required. That’s what our customers need and deserve, and that’s exactly what we provide.”
To complement its internal technical support team, Megger also has eight sales engineers, all of whom hold electrical testing qualifications and are available to visit customers at their own premises, as well as five product managers who have expertise and skills of the highest order in their specific areas of operation. These staff are all based in the UK, and their expertise is freely available to existing and potential Megger customers.
